Social Listening at Ulta Beauty
I am an Ulta girl and today I am going to talk about Ulta and how they responded to the pandemic, going mainly to online sales, and whether or not they are responding to their customers. I personally have always been drawn to Ulta, I am not sure if it’s the easy of using their website and app or if its because I don’t live near a Sephora. I love the way Ulta looks, the simplicity of the design and how clean and bright the stores always look. I always get greeted immediately by an employee and the stores are always very easy to navigate. If you would like to read a little more about the differences between the two companies here is a great article that breaks everything down nicely. Personally, I have never been disappointed with the products, online ordering, or customer service. But let’s see what others are saying… -------------------------- Value Proposition: "We believe our focus on delivering a compelling value proposition to our guests across all of our product categor